For support teams and help desk technicians who are overwhelmed by a growing volume of service requests, and find it hard to manage the help desk ticketing process, an easy-to-use, free ticketing system can relieve you of all your IT headaches.
With the help of a OCRDESK help desk ticketing system, you can simplify your IT service management operations and ensure IT pros spend less time tracking and managing help desk tickets, and instead get back more time for actual IT resolution and end-user support.
The most essential parameter for an IT service enterprise is to respond to the client on time. With the OCRDESK IT help desk, get periodic notification about ticket updates, ticket expiry dates etc, so that your SLAs are never breached and your clients are consistently getting their issues resolved on time.