OCRDESK Help Desk solution enables positive travel experiences and improve operational efficiency by centralising communication.
With OCRDESK you can rest assured that you never miss out on a single support query by ensuring every ticket gets categorised, and assigned to the right person in your support team automatically. Every time!
That means you can get sales queries sent to the sales team, and hotel booking issues sorted out by the bookings team. Or, you could choose to have all tickets related to the Jones family vacation this year sent to their account manager. Manual service delivery can quickly become unsustainable and inefficient. The optimal solution would be to leave all the customer queries, support requests and contact management to a help desk software. Say hello to OCRDESK. OCRDESK converts all these mails and calls into tickets, so your support staff can categorise and address them.