Social Media Support and Ticketing

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Tweet your customer support by adding their social networking account

Today’s most of people are connected with twitter which is one of the most famous social networking website, so customer support providing there is very fantastic idea now a days. Customer support experience over there is like “Icing on the cake”which means two benefits support and networking on same place.

Customer loves it if they logged into support portal by using their twitter account


OCRDESK provides customer support to you Facebook account as well. Take your support system to where your customers are. Facebook comments automatically get converted into tickets that they can assign to your agents just like other regular tickets. Your agent can even directly answer the customer on the same social media platform without leaving their help desk portal.